Practice Makes Perfect
We offer roleplay/coaching services to increase the effectiveness of your client conversation through remote practice. The success of our approach is based on two key factors:
- In order to master a skill it must be practiced in an environment that promotes feedback and increasing difficulty.
- Interval reinforcement is the key to knowledge retention.
People remember 15 to 18% of what they understand in a workshop. The return on investment for most training sessions is 12% to 15%. Studies confirm that to learn something it must be practiced and reinforced after the initial training. Every profession (except business) demands a practice routine to master critical skills (sales, customer service, call centers, collections).
real practice at work
Our coaches/roleplayers are certified to the highest standards as well as being professional actors. This combination allows them to create realistic environments that focus on “execution” and “practice” and utilized learned skills in emotional charged situations.
Performance under pressure is key success factor in sales, customer service or call center scenarios. We can also include brand messages, use of technology tools, and product knowledge skill appraisal.
We engage our clients remotely in order to reduce training costs and increase accessibility.