What personal information do we collect and use?

ASCI collects and uses personal information about clients and contacts that  purchase ASCI products and services, attend ASCI workshops or  presentations, or request ASCI publications via e-mail or in print.

Why do we collect and use personal information?

ASCI will collect and use only the personal information necessary to achieve the following purposes:

• To deliver publications that have been subscribed to or requested;
• To determine eligibility of recipients to receive information or  notification from ASCI (based on past event attendance, or product  purchase);
• To provide and to communicate information about ASCI products and services;
• To develop and to market products and services tailored to the interests  of ASCI contacts and the purchasers of ASCI products and services;
• To update the contact information in ASCI database;
• For internal statistical purposes

How do we collect personal information?

We collect personal information directly from individuals. For example:

• If you have subscribed to join our mailing list or receive ASCI  publications via e-mail or in print, you may have provided ASCI with  personal information like your address, etc.
• If you have attended an event organized by ASCI, you might have provided us with credit card data.
• If you have completed a feedback form at an event organized by ASCI, you  might have provided us with personal information like your address,  comments and observations on the event.
• If you have purchased an ASCI product or purchased an online workshop,  including TAIS inventory, you provided us with personal contact  information such as your name and address. We might also have collected  credit card information if you chose to pay for the product or service  by this method.
• If you have corresponded with ASCI, your correspondence may be retained.

Do we disclose personal information?

We keep all of the personal information we collect (from mailing lists,  correspondence) strictly confidential. We will not sell or exchange your e-mail address or personal information with anyone outside of ASCI. The information we collect is used for statistical purposes, to provide the service you request, and to contact you.

E-mail messages and our web site contain a link or form to allow you the  opportunity to have your name removed from our mailing list. If you are  unsure of your current mailing list status or want to change your  status, please contact us and we will make the change.

How accurate is the personal information held by ASCI?

We make every reasonable effort to ensure the accuracy of your personal  information so that we can correctly fulfill the purpose for which it  was collected. Your personal information is subject to change so please  advise us of any changes so that we can better meet your needs.

How do I access the personal information held by ASCI?

You may send a written request to the attention of the Privacy Officer at  ASCI at 137 Windrush Trail, Kitchener, Ontario, Canada N2P 2B3 This  e-mail address is being protected from spam bots, you need JavaScript  enabled to view it to obtain the personal information held about you by  ASCI. Within a reasonable time frame, ASCI will then advise you in  writing whether it has such personal information and the nature of this  information. You may challenge the accuracy and completeness of the  personal information that is maintained by ASCI. ASCI will amend  personal information when an individual successfully demonstrates  inaccuracy or incompleteness.

How is the personal information kept safe?

ASCI makes every reasonable effort to protect your personal information by  implementing security safeguards against loss or theft, as well as  unauthorized access, use, or modification. Only a limited number of  staff have access to such sensitive information as credit card numbers.  Database records are password protected and encrypted. ASCI ensures that employees are aware of the importance of maintaining the  confidentiality of personal information.

How long do we retain personal information?

ASCI keeps personal information as long as it is needed to fulfill the  purposes identified above. When personal information is no longer  required to fulfill the identified purposes, it will be safely and  securely destroyed.

What if you have a question or concern about this Privacy Policy?

Please address any questions or concerns relating to this Privacy Policy to:

Privacy Officer
ASCI
137 Windrush Trail
Kitchener, ON N2P 2B3 or info at anderson-sabourin.com
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Our Web Site Privacy Policy

We respect the privacy of all visitors to our web site. Your personal  information is only collected and used by ASCI in accordance with this  Privacy Policy. You can visit ASCI web site without identifying yourself or revealing any information about yourself. We only collect personal  information about you when you specifically and knowingly transmit it to us through our site, such as filling in and submitting a form or  purchasing products online.

By using our web site, you expressly consent to and have knowledge of the  collection, use and disclosure of this information, as identified in  this Privacy Policy. If we make any changes to our policy, such changes  will be posted here, so you will always be kept informed of our current  information-handling practices.

What personal information is collected and used?

Visitors purchasing products through our web site will be asked to provide  personal information. When ordering online, you are required to enter  your name and contact details, as well as credit card information, when  you choose to pay for the items directly.

We may use your personal information and purchase history for statistical  purposes for internal use as well as to extend further sales and service offerings via phone, fax, mail or e-mail.

Other areas of our site where you can enter personal information in order to benefit from our services:

• Correspondence with us through the "Contact Us" form; sales follow-up requests, e-mail, or completing feedback forms.
• If you fill in an online survey on our site, we ask for your contact information in order to follow up, if necessary.
• You can subscribe to receive ASCI e-mails or other publications. We ask for your contact information in order to fulfill your request.
• You can register to attend an event. Your personal information, including  credit card information if you choose to pay in this manner, will be  requested.
   

ASCI only collects and uses your information for the following purposes:

• To provide you with information, products, services and programs that respond to your interests and needs;
• To respond to your questions or concerns; and
• To meet legal requirements.

Non-personally identifiable information

Information that is not directly attributable to a specific individual is deemed to be non-personally identifiable information. ASCI collects specific  technical information from your computer's web browser when you visit  our web site. This information may include the domain name and IP  address of the visitor, the amount of time spent on the site by a  visitor, the pages visited and returned to, the operating system and web browser software used, and the referrer web site. These server logs do  not contain any personal information and can only be accessed by ASCI  and its web-hosting provider. Server log files are used solely to track  visits to our site and improve the content and layout of our site. We  make no attempt to link this traffic information to the individuals  visiting our site.

ASCI site visitors may be offered (but do not have to accept) cookies  through their browser on certain pages of our web site. Each visitor has the option to turn off the use of cookies at any time in their browser. A cookie variable is assigned when you visit a page and is placed on  your computer for programming purposes only. This is a temporary or  session cookie that uniquely identifies you as you move from page to  page on this site. Cookies containing personal information are destroyed as soon as you close your browser and are never redirected to any other servers. At no time will we attempt to match a "cookie" to personally  identifiable information for any purpose.

Do we disclose personal information?

We keep all of the personal information we collect strictly confidential.  We will not sell or exchange your e-mail address or personal information with anyone outside of ASCI.

How accurate is the information?

We rely exclusively on the information provided by our web site users.  Please contact us if your contact details have changed to ensure that  you are kept up-to-date with the products and services we offer, and to  avoid an interruption in your receipt of communications from us. To  change your information, have your information removed from our  databases, or simply confirm the information we hold about you, contact  us via e-mail at  info@anderson-sabourin.com. Please note that it may be impossible to delete your information completely without some residual  information remaining in backups.

How is the personal information kept safe?

We strive to provide you with the most secure transmission environment  possible. To secure the transfer of any personal information, such as  credit card details, ASCI utilizes a Secure Socket Layer (SSL) server  managed by our eCommerce host. As such, all personal information is  submitted via secure pages, and is encrypted. The personal information  is then transmitted to ASCI with encryption.

Information entered anywhere else on our site is transmitted to our servers  unencrypted, using standard internet protocol (HTTP). You should be  aware of the inherent risks of interception when communicating with  others online without encryption.

Contacting us

We assume full responsibility for the management and confidentiality of  the personal information we collect through this web site. If you feel  that we are not abiding by this Privacy Policy or you have concerns  about our information-handling practices with respect to this web site,  please contact our Privacy Officer at info at anderson-sabourin.com or write to:

Privacy Officer
Anderson Sabourin Consulting Inc
137 Windrush Trail
Kitchener, Ontario
Canada
N2P 2B3